Qualifications
To perform this job successfully, an individual must be able to perform each essential duty at least satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required and expected. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
- Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
- Structured, proactive and goal-oriented way of working.
- Displays enthusiasm for complex machine processes in mechatronics, electrical and controls
- Intermediate PC skills/knowledge (CS-SalesForce, MS Office environment, Internet, email, etc.)
- Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment.
- Willingness to travel (75% – 90%) for service assignments throughout the USA and some international on short notice and varying duration.
- Displays genuine interest in helping the customer and solving their problems.
Education and/or Experience
Associate’s degree (A. A.) from an accredited two-year college or technical school plus 2 years of experience or equivalent combination of education and related experience.
